Business

Once used mostly for one-time promos and marketing, Twitter is now something businesses are relying on to provide customer service. For instance, Southwest Airlines tweets to alert folks about delays. And Best Buy responds to questions and complaints via Twitter. And they're not alone.

Let's say you're thinking of ordering a pair of shoes online and you want to know the store's exchange policy. You could pick up the phone — but then you'll hear the old recording: "To ensure quality service, your call may be monitored or recorded."

Britain's fifth-largest bank has agreed to pay $340 million to settle charges by New York regulators that it laundered money for Iranian clients.

NPR's Chris Arnold filed this report for our Newscast unit:

"In court documents, the regulator alleged that for 10 years Standard Chartered Bank quote 'schemed with the Government of Iran and hid from regulators roughly 60,000 secret transactions... involving $250 billion dollars and reaping hundreds of millions of dollars in fees for the bank.'