Probe: Driver Error Caused Unintended Acceleration
STEVE INSKEEP, Host:
As Michigan Radio's Tracy Samilton reports, it's very good news for a company still trying to rebuild its reputation.
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TRACY SAMILTON: Dean Stewart is service manager for the dealership.
DEAN STEWART: I mean we were open seven days a week, we had two shifts, we were working 90 hours a week just to make sure we could take care of our customers.
SAMILTON: NASA scientists found no evidence for those claims. They did find there was pedal misapplication. There's another way to say that.
STEWART: Driver error.
SAMILTON: Michelle Krebs is an auto analyst with Edmunds.
MICHELLE KREBS: What we always need to think about is: why is there driver error? A lot of times that is caused by design. And Toyota indeed went back to the drawing board and did some redesign on its pedals.
SAMILTON: John Pottow is a law professor at the University of Michigan.
JOHN POTTOW: In terms of these lawsuits, I don't want to say the lawsuits are dead, but it's certainly time when you have that awkward discussion about the living will.
SAMILTON: But Edmunds analyst Michelle Krebs sees a silver lining. She says Toyota is learning from the mistakes it made even before the recalls.
KREBS: They didn't listen to what was going on in the United States back in Japan where all the decisions were made. They are trying to fix that.
SAMILTON: For NPR News, I'm Tracy Samilton in Ann Arbor. Transcript provided by NPR, Copyright NPR.