In what would seem to be a contradiction, a respected study says that the quality of service provided by U.S. airlines remained near an all-time high last year even as passengers' complaints soared 22 percent.
A 61-year-old French man on a US Airways flight out of Philadelphia almost got an upgrade by playing pilot.
Philippe Jernnard of La Rochelle, France, had a ticket and was denied an upgrade for the West Palm Beach, Fla., flight departing Philadelphia International Airport on Wednesday. He later showed up in the cockpit jump seat wearing a white shirt with an Air France logo and a black jacket with epaulets, CBS News reports.
Those baggage fees, cramped seats and tiny pretzel bags to the contrary and notwithstanding, airline passengers enjoyed good times in 2012, according to an annual recap from Airlines for America, the industry trade group.
The boards of US Airways Group and AMR have approved the merger of American Airlines and US Airways. The resulting company will become the world's largest airline. American is in bankruptcy, so its creditors will own a big chunk of the new company and US Airways shareholders will own the rest.